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Provanhall Housing Association
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Customer Area
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Policies

File Description File Size
Allocations Policy PDF icon 397KB
Alterations & Improvements Policy PDF icon 369KB
Animals Policy PDF icon 417KB
Anti-Social Behaviour Policy PDF icon 545KB
Appliance Fixture Removal Policy PDF icon 439KB
Code of Conduct for Management Committee PDF icon 376KB
Code of Conduct for Staff PDF icon 482KB
Complaints Leaflet PDF icon 321KB
Electrical Servicing Policy PDF icon 534KB
Entitlements, Payments & Benefits Policy PDF icon 329KB
Equality, Diversity & Inclusion Policy PDF icon 424KB
Equality, Diversity & Inclusion Strategy PDF icon 405KB
Estate Management Policy PDF icon 385KB
Factoring Policy PDF icon 531KB
Financial Regulations PDF icon 609KB
Fire Safety Policy PDF icon 330KB
Gas Appliance Servicing Policy PDF icon 534KB
Governing Body Role Description Development Policy PDF icon 954KB
Internal Transfer Policy PDF icon 555KB
Legionella Management Policy PDF icon 337KB
Medical Adaptations Policy PDF icon 174KB
Openness, Accountability & Confidentiality Policy PDF icon 463KB
Privacy Policy PDF icon 405KB
Procurement Policy PDF icon 717KB
Rechargeable Repairs Policy PDF icon 420KB
Recruitment and Selection Policy PDF icon 270KB
Rent Management Policy PDF icon 282KB
Rent Setting Policy PDF icon 283KB
Repairs & Asset Maintenance Policy PDF icon 371KB
Right to Compensation for Improvements Policy PDF icon 351KB
Right to Repair Policy PDF icon 261KB
Risk Management Policy PDF icon 724KB
Standing Orders PDF icon 401KB
Sustainability Policy PDF icon 475KB
Tenant Participation Action Plan PDF icon 148KB
Tenant Participation Strategy PDF icon 259KB
Unacceptable Actions Policy PDF icon 338KB
Voids Policy PDF icon 377KB
Whistleblowing Policy PDF icon 168KB

Office Hours

Monday           9am–1pm, 1:30–4:30pm
Tuesday           9am–1pm, 1:30–4:30pm
Wednesday    9am–1pm, 1:30–4:30pm
Thursday         9am–1pm, 1:30–4:30pm
Friday               9am–1pm, 1:30–4:30pm
Weekend Closed

Last Tuesday of the month - Closed from 1pm for staff training.

Contact Us

34 Conisborough Rd,
Glasgow, G34 9QG

General enquiries & out of hours:
0141 771 4941

Email:
info@provanhallha.org.uk

Legal Info

Provanhall Housing Association Limited is a company registered in Scotland under the Companies Acts, Company Number: SCO37762.

Registered Office: 34 Conisborough Road, Easterhouse, Glasgow, G34 9QG.

It is registered as a Property Factor Id: PF000389.

Registered Housing Association No. HHC 242 Scottish Charity No SC037762. Financial Conduct Authority No 2401RS.

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