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Online
Pay online via Allpay website. Pay anytime 24 hours a day, 7 days a week using your debit card or credit card.
Direct Debit
Direct Debit is the easiest and most convenient way to pay your rent. Pay when suits you best - weekly, fortnightly, or monthly. Once set up you don’t need to worry about paying your rent every month as all your future rent payments are automatically paid!
Text Message
Pay by text via Allpay text website. Pay anytime 24 hours a day, 7 days a week using your debit card or credit card.
Smartphone App
Download the Provanhall Housing Association App and choose make a payment.
Pay by Apple or Android App. Download the free ‘allpay’ App and pay anytime 24 hours a day, 7 days a week using your debit card or credit card.
Phone
Pay by phone on 0330 557 8321. Use your rent payment card to pay anytime 24 hours a day, 7 days a week using your debit card or credit card.
Paypoint Outlet
Pay over the counter by cash, debit card or credit card. Your nearest outlet is Provanhall Licensed Grocers on Conisborough Road. Less than a mile away there are other outlets at both the Shandwick Shopping Centre and Glasgow Fort. You can also pay at over 29,000 PayPoint outlets including shops, newsagents or garages all over Glasgow and the UK. For outlet locations please visit PayPoint website.
Post Office
Pay over the counter by cash or debit card. Your nearest Post Office service is at Provanhall Licensed Grocers on Conisborough Road. You can also pay at over 11,000 Post Offices around the country. For more branch locations please visit Post Office website.
Universal Credit & Housing Benefit
To get help to pay your rent, you can apply for Universal Credit or Housing Benefit. Universal Credit is administered by DWP and Housing Benefit is administered by Glasgow City Council.
If you have applied for Universal Credit or Housing Benefit in the past and not qualified, please remember the rules and regulations change all the time. So it is important to apply and keep re-applying if there are any changes to your income or your household.
If you do not have internet access via your smartphone, at home using a tablet or laptop or via a family member or friend, you can use the internet in The Connie, The Bridge or our office.
To apply for Universal Credit:
In Person: Please contact us to book an appointment with our Income Advisor or your Housing Services Officer
Online: www.gov.uk/universal-credit/how-to-claim
Phone: 0800 328 5644
To apply for Housing Benefit:
In Person: Please contact us to book an appointment with our Income Advisor or your Housing Services Officer
In Person: Glasgow City Council Appointment Only Service – please call 0141 287 5050:
The Bridge, 1000 Westerhouse Road, Easterhouse, Glasgow G34 9JW
Phone: 0141 287 5050
Online: www.glasgow.gov.uk/ben
Email: hben.central@glasgow.gov.uk
In Writing: GCC, Housing Benefit, PO Box 36, Glasgow, G1 1JE
