Provanhall Housing Association is currently doing Stock Condition Surveys on all our homes. We do this every five years to check how your home is doing and plan for any future repairs or upgrades. We have hired the HOME Team to carry these out on our behalf. They will contact tenants as required and make an appointment to carry out the survey.
Why is this important?
Letting us into your home for this survey helps us:
• See what shape your home is in
• Identify any repairs
• Plan future maintenance and make sure important parts (like your kitchen or bathroom) are upgraded at the right time
What will happen during the survey?
One of the HOME Team will visit your home to:
• Check the condition of things like windows, kitchens, and bathrooms
• Make sure your home is safe (this includes checking smoke alarms, gas, electricity, and looking for damp or mould)
The visit usually takes about 30 minutes, depending on the size of your home.
The Customer Contact Officer at the HOME Team is Ryan Arnott. Their staff will all have ID badges on them so please feel free to ask them to show this to you before letting them into your home.
Got questions or need to report a repair? Call us on 0141 771 4941 and we’ll be happy to help.
Thank you for your cooperation.