Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about housing associations. If you have exhausted the Associations complaint procedure and you remain unhappy, you can take your complaint to the SPSO.

More detailed information can be found on the SPSO website. You can contact them directly:

By Calling:
Freephone 0800 377 7330.

This line is open during the following hours:
Monday: 9am – 1pm
Tuesday: 1pm – 5pm
Wednesday: 9am – 1pm
Thursday: 1pm – 5pm
Friday: 9am – 1pm

In Person at the Office:

Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS (see a map)

The office is open Monday, Wednesday, Thursday and Friday 9am-5pm; Tuesday 10am-5pm.

By Post:

Send to the office address above. If you would like to request a Freepost envelope, please contact them on 0800 377 7330