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New Tenant Visit Satisfaction Survey

1.1a Have you explained : The Scottish Secure Tenancy (required)
1.1B Have you explained : Right to Repair (required)
1.1c Have you explained : Right to Compensation for Improvements (required)
1.1d Have you explained : Right to Information & Consultation (required)
1.2 Have you explained : Save with Rent Leaflet & Aplication (required)
1.3 Have you explained : Condensation Leaflet (required)
1.5 Have you explained : Energy Advice G Heat Leaflet (required)
1.6 Have you explained : The Connie Leaflet & Clubs Flyers (required)
1.7a Have you explained : Easterhouse Health Centre Leaflet (required)
1.7b Have you explained : Glasgow Club Easterhouse Sports Centre Leaflet (required)
1.7c Have you explained : Auchinlea Park & Provanhall House (required)
1.7d Have you explained : Glasgow Fort & Easterhouse Shopping Centre (required)
1.7e Have you explained : The Bridge (Swimming Pool, Library, College & Platform) (required)
1.7f Have you explained : Community Police (required)
2.0 Have you taken up membership of the Association (required)
2.1 Would you be interested in joining the Management Committee? (required)
3.1a Where you given enough information at your viewing? (required)
3.1b Where you given enough information on what repair work would or woudl not be carried out in the house? (required)
3.1b Where you given enough information at the sign up and in your New Tenancy pack? (required)
3.1d Was everything explained clearly to you? (required)
3.3 Have you had any reason to contact the Association since you became a tenant ? (required)
3.4 If "Yes" where you dealt with courteously by reception? (required)
5.1 Do you knwo how to work your boiler/central heating controls? (required)
5.2 If "No" do you want a demonstration? (required)
5.3 Have you reported any repairs since you became a tenant? (required)
5.4 If "Yes" were you dealt with courteously? (required)
5.5 Was the repairs process easy to understand & use? (required)
5.6 Did you return your satisfaction slip ?
6.1a Since becomeing a tenant have you contacted housing services staff about Neighbour complaints or anti social behaviour? (required)
6.1b Since becomeing a tenant have you contacted housing services staff about close cleaning, grass cutting or delittering issues? (required)
6.1c Since becomeing a tenant have you contacted housing services staff about rent payments or housing benefit or universal credit? (required)
6.2 If "Yes", were you dealt with courteously?
6.3 Was the discussion on these issues easy to understand ? (required)
10.1 Have you had an appointment with the Money & Benefits Adviser? (required)
11.0 Have you applied for all state benefits due? e.g. Housing Benenfit, Universal Credit, Council Tax Reduction, WTC, CTC, ESA, etc? (required)
If "Yes", have your claims been settled? (required)
12.1 If you pay rent, are you clear about the payment options? (required)
12.2 Have you made a payment towards your rent yet ? (required)
Accepted by Tenant (required)
Accepted by Housing Services Staff (required)