New Tenant Visit Satisfaction Survey Name (Required)Address (Required)Date of Entry (Required)Landline Mobile Email (Required)Patch Date of Visit 1.1a Have you explained : The Scottish Secure Tenancy (Required)1.1a Have you explained : The Scottish Secure Tenancy Please enter below 1.1B Have you explained : Right to Repair (Required)1.1B Have you explained : Right to Repair Please enter below 1.1c Have you explained : Right to Compensation for Improvements (Required)1.1c Have you explained : Right to Compensation for Improvements Please enter below 1.1d Have you explained : Right to Information & Consultation (Required)1.1d Have you explained : Right to Information & Consultation Please enter below 1.2 Have you explained : Save with Rent Leaflet & Aplication (Required)1.2 Have you explained : Save with Rent Leaflet & Aplication Please enter below 1.3 Have you explained : Condensation Leaflet (Required)1.3 Have you explained : Condensation Leaflet Please enter below 1.5 Have you explained : Energy Advice G Heat Leaflet (Required)1.5 Have you explained : Energy Advice G Heat Leaflet Please enter below 1.6 Have you explained : The Connie Leaflet & Clubs Flyers (Required)1.6 Have you explained : The Connie Leaflet & Clubs Flyers Please enter below 1.7a Have you explained : Easterhouse Health Centre Leaflet (Required)1.7a Have you explained : Easterhouse Health Centre Leaflet Please enter below 1.7b Have you explained : Glasgow Club Easterhouse Sports Centre Leaflet (Required)1.7b Have you explained : Glasgow Club Easterhouse Sports Centre Leaflet Please enter below 1.7c Have you explained : Auchinlea Park & Provanhall House (Required)1.7c Have you explained : Auchinlea Park & Provanhall House Please enter below 1.7d Have you explained : Glasgow Fort & Easterhouse Shopping Centre (Required)1.7d Have you explained : Glasgow Fort & Easterhouse Shopping Centre Please enter below 1.7e Have you explained : The Bridge (Swimming Pool, Library, College & Platform) (Required)1.7e Have you explained : The Bridge (Swimming Pool, Library, College & Platform) Please enter below 1.7f Have you explained : Community Police (Required)1.7f Have you explained : Community Police Please enter below 2.0 Have you taken up membership of the Association (Required)2.0 Have you taken up membership of the Association Please enter below 2.1 Would you be interested in joining the Management Committee? (Required)2.1 Would you be interested in joining the Management Committee? Please enter below 2.2 If you answered no to any of teh above, what are your reasons? 3.1a Where you given enough information at your viewing? (Required)3.1a Where you given enough information at your viewing? Please enter below 3.1b Where you given enough information on what repair work would or woudl not be carried out in the house? (Required)3.1b Where you given enough information on what repair work would or woudl not be carried out in the house? Please enter below 3.1b Where you given enough information at the sign up and in your New Tenancy pack? (Required)3.1b Where you given enough information at the sign up and in your New Tenancy pack? Please enter below 3.1d Was everything explained clearly to you? (Required)3.1d Was everything explained clearly to you? Please enter below 3.2 If you answer "No" to any of the above, please comment: 3.3 Have you had any reason to contact the Association since you became a tenant ? (Required)3.3 Have you had any reason to contact the Association since you became a tenant ? Please enter below 3.4 If "Yes" where you dealt with courteously by reception? (Required)3.4 If "Yes" where you dealt with courteously by reception? Please enter below 3.5 If "Yes" please choose what section you dealt with (Required)-select-Please enter below 3.6 is there any other comment you would like to make about the service you have received from the association? 4.1a Thinking about when you first moved in, how satisfied or dissatisfied were you with the standard of your home? (Required)-select-Please enter below 4.1b Any issues or comments ? 5.1 Do you knwo how to work your boiler/central heating controls? (Required)5.1 Do you knwo how to work your boiler/central heating controls? Please enter below 5.2 If "No" do you want a demonstration? (Required)5.2 If "No" do you want a demonstration? Please enter below TSO Phones and date appointment made TSO Phoned and time appointment made 5.3 Have you reported any repairs since you became a tenant? (Required)5.3 Have you reported any repairs since you became a tenant? Please enter below 5.4 If "Yes" were you dealt with courteously? (Required)5.4 If "Yes" were you dealt with courteously? Please enter below 5.5 Was the repairs process easy to understand & use? (Required)5.5 Was the repairs process easy to understand & use? Please enter below 5.6 Did you return your satisfaction slip ?5.6 Did you return your satisfaction slip ? Please enter below 5.7 If not, why not? (Required)5.8 Regarding your repair, how satisfied or dissatisfied where you with the service provided ? (Required)-select-Please enter below Any technical Services Issues or Comments? 6.1a Since becomeing a tenant have you contacted housing services staff about Neighbour complaints or anti social behaviour? (Required)6.1a Since becomeing a tenant have you contacted housing services staff about Neighbour complaints or anti social behaviour? Please enter below 6.1b Since becomeing a tenant have you contacted housing services staff about close cleaning, grass cutting or delittering issues? (Required)6.1b Since becomeing a tenant have you contacted housing services staff about close cleaning, grass cutting or delittering issues? Please enter below 6.1c Since becomeing a tenant have you contacted housing services staff about rent payments or housing benefit or universal credit? (Required)6.1c Since becomeing a tenant have you contacted housing services staff about rent payments or housing benefit or universal credit? Please enter below 6.2 If "Yes", were you dealt with courteously?6.2 If "Yes", were you dealt with courteously? Please enter below 6.3 Was the discussion on these issues easy to understand ? (Required)6.3 Was the discussion on these issues easy to understand ? Please enter below 6.4 Overall how would you rate your experience in discussing these housing services issues with staff? (Required)-select-Please enter below Any Housing Services issues or comments? 7.0 Overall how would you rate the close cleaning service? (Required)-select-Please enter below 8.0 Overall how would you rate the grass cutting and de-littering service? (Required)-select-Please enter below Any issues or comments? 9.0 As a new tenant is there anything you were not told at the viewing, sign up or at this new tenant visit today - which woudl have been or would be useful? (Required)10.1 Have you had an appointment with the Money & Benefits Adviser? (Required)10.1 Have you had an appointment with the Money & Benefits Adviser? Please enter below If not, why not? 10.2 Overall how satisfied were you with the Money & Benefits Advisor service ? (Required)-select-Please enter below Any issues or comments ? 11.0 Have you applied for all state benefits due? e.g. Housing Benenfit, Universal Credit, Council Tax Reduction, WTC, CTC, ESA, etc? (Required)11.0 Have you applied for all state benefits due? e.g. Housing Benenfit, Universal Credit, Council Tax Reduction, WTC, CTC, ESA, etc? Please enter below If "Yes", have your claims been settled? (Required)If "Yes", have your claims been settled? Please enter below Any issues or comments? 12.1 If you pay rent, are you clear about the payment options? (Required)12.1 If you pay rent, are you clear about the payment options? Please enter below 12.2 Have you made a payment towards your rent yet ? (Required)12.2 Have you made a payment towards your rent yet ? Please enter below Any comments? 13.0 Any other issues or comments? Accepted by Tenant (Required)Accepted by Tenant Please enter below Accepted by Housing Services Staff (Required)Accepted by Housing Services Staff Please enter below
