National Panel of Tenants and Service Users

About the Panel

The National Panel is one of the ways that SHR involves tenants and service users in their work, alongside other mechanisms such as Tenant Advisors and feedback from RTOs.  Over the last 13 years the Panel has provided rich feedback about tenant and service user views, and has helped to shape the focus of the Regulator’s work.  The Regulator is keen to build on this with a broad Panel membership.

National Panel membership is open to all tenants and users of social landlord services – including those who receive factoring or common repairs from a social landlord, live on a social rented Gypsy/ Traveller site, or have used homeless services. Around three quarters of current members are not involved in RTOs or other formal tenant participation structures - the Regulator is keen that the Panel continues to reach individuals who may not have otherwise engaged with tenant participation opportunities.