Housing Officer
Location: Easterhouse, Glasgow
Are you passionate about making a difference in our community?
Provanhall Housing Association (PHA) is looking for a dedicated and enthusiastic Housing Officer to join our team in the heart of Easterhouse. We are a community-focused housing association committed to delivering high-quality homes and services that help our tenants thrive. We are proud of our strong local roots and our focus on tenant engagement, community development, and continuous improvement.
About the role
As the Housing Officer, you will play a key role in delivering excellent housing services to our tenants. We are looking for a proactive and community-focused Housing Officer to join our dedicated team. This is a varied and rewarding role where you’ll be at the heart of our housing operations - supporting tenants, managing estates, tackling anti-social behaviour, and helping shape the future of our community.
Your Key Responsibilities
- Deliver high-quality housing services including estate management, rent collection, and ASB casework.
- Engage with tenants regularly to identify and resolve issues early.
- Use digital systems (e.g. Omniledger) to record actions, monitor trends, and report performance.
- Support community engagement, events, and funding initiatives.
- Embrace change, promote service improvements, and collaborate across teams.
- Use modern technology to streamline processes and enhance tenant experience.
What we’re looking for
- Minimum 2-years experience in social housing at Officer level (or a similar customer-focused environment).
- Strong organisational skills and the ability to manage a varied workload.
- Confident communicator with a positive, solutions-focused attitude.
- Comfortable using IT systems and reporting tools.
- Passionate about community engagement and tenant wellbeing.
What We Offer
- A supportive and friendly working environment
- Generous flexitime scheme
- Defined contribution pension
- Opportunities for personal and professional development
- A chance to work at the heart of a vibrant community being part of a small, supportive team making a big impact.
- Opportunities for training, development, and career progression.
How to Apply
Download the Application Form and Information Pack from EVH Website (EVH Current Vacancies) or request it by emailing heatherelder@provanhallha.org.uk.
We are an equal opportunities employer and welcome applications from all backgrounds. As a Disability Confident employer, we guarantee an interview to any disabled applicant who meets the minimum criteria outlined in the Person Specification.