We value all complaints as we believe they help us find ways to improve our service delivery.
Our Complaints Handling Procedure has been developed by the Scottish Public Services Ombudsman (SPSO).
Sometimes things just don’t go to plan and where this happens, we would encourage you to complain.
If you are unhappy with the service delivery we appreciate that you would expect us to:
- apologise if we’ve let you down
- listen to you
- deal with your issue quickly and effectively.
We aim to respond to Stage 1 complaints within 5 working days and Stage 2 complaints within 20 working days.
You can read more about how we will process your complaint in our Complaints Leaflet.
Ways you can Complain
You can contact us by post, e-mail, telephone or in person at any of our offices. You can also use our complaints form.
Who can Complain
Anyone who receives, requests or is affected by a service from us can make a complaint. You can complain on your own behalf, or anyone else can make a complaint for you. We may need a signed mandate from you authorising that person to act on your behalf.